Delivery Policy
The Poole Fencing Company delivers to all areas of Poole, Bournemouth and Christchurch (including Wareham, Wimbourne, Christchurch, Highcliffe, Lytchett Minster, Ringwood and Verwood). We can deliver outside these areas but please call before you place your order to find out if there will be any additional costs.
After you have placed your order, you will be contacted to arrange a mutually convenient delivery day.
Delivery charge is £20.00.
Any potential problems regarding access should be notified to us prior to delivery on 01202 733087.
Delivery times will vary according to what materials have been ordered. General fencing and trellis is normally delivered within 5 working days, joinery products like gates are normally delivered within 15 working days.
Delivery charges are to the front of house only although we will normally be pleased to accommodate your needs. Materials requiring crane unloading will be to the road side only.
The Poole Fencing Company will not be held liable for damage to property if the customer invites us onto their property for the purpose of delivery.
Cancellations and Returns Policy.
Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form and this can be done either by email to sam@poolefencing.co.uk or in writing to Returns, The Poole Fencing Company Ltd, 81a PennHill Avenue, Poole, Dorset, BH14 9LY. You must keep the goods in good condition while they are in your possession. Goods due for return should be ready for collection in the same place they were delivered. Assuming that the goods were as described, and not faulty a refund will take place less any reasonably costs incurred by the Poole Fencing Company. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification.
Materials
The majority of our products are manufactured from Timber which is a natural product and so is subject to some movement and cracking. Slight movement and cracking will not be regarded as faulty. If that particular product is no longer fit for its intended use than we will be more than happy to replace it. Pressure treated products dry to a pale green colour however this colour can vary a lot according to species of timber and weather conditions. Variations in colour are not regarded as being faulty.
Nothing in this section affects your statutory rights.